FAQs
Still have questions?
If you can’t find the answers that you’re looking for here, please don’t hesitate to ask us directly.
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What methods of payment do you accept?
Visa, MasterCard, Amex, Apple Pay, Google Pay, PayPal, ShopPay, AfterPay.
What is your current stock availability?
Availability on the web site is a ‘live’ up-to-the-minute reflection of the current availability in our stores and warehouse.
What are your postage charges?
Orders over $100 are shipped free of charge, via Australia Post.
Orders over $250 are shipped free of charge, via EXPRESS Australia Post.
Orders under $100 are charged $8.95, via REGULAR Australia Post.
There are other options to upgrade to Express post as you checkout online.
When will I receive my order?
Regular Post
- Metro areas delivery 1-4 business days.
- REGIONAL areas delivery 4-8 business days.
Express Post
- Metro areas delivery 1-2 business days.
- REGIONAL areas delivery 2-4 business days.
How do I track my order?
Once your order has been dispatched, you will receive an email notification with the consignment tracking details.
All orders are shipped using Australia Post services.
Can I collect an order from your stores?
Yes - select the store you would like to collect from as you proceed through the checkout.
Only items in the store selected will display as available for click and collect. Items are not transfered between locations.
How do I make a product claim?
All return requests outside our 30 day returns policy, must be approved , please email HERE
Be sure to request a RETURNS FORM.
Where can I find out more about your sustainability and ethics?
We uphold sustainable and responsible practices as a natural extension of our values, commitment to quality and longevity, and our deep respect for land and environment. Our responsible practices extend beyond our wool, across our entire supply chain, where we abide by an ethos of resourcefulness where packaging is used only as necessary and is reused time and time again.
You can read about our Merino Wool process here.
Where and how do you manufacture?
We are an Australian-owned, family run business with a head office located in Narrm/Melbourne, Australia. We only work with suppliers and partners who meet our rigourous standards of care, transparency, and land, animal and community welfare. Our Merino wool is Responsible Wool Standard certified, and and is grown here in Australia.
Our international garment factories, located in China, align with our values and assure quality. We frequently visit our factories to personally ensure that our partners share our standards of ethics and responsible practices.
You can find more information about our sourcing and manufacturing here.
Still have questions?
If you can’t find the answers that you’re looking for here, please don’t hesitate to ask us directly.
Contact Us